Data Deletion Instructions
A person who has communicated with Waviq Canada Automation may request deletion of personal information associated with that interaction.
How to submit a request
- Email info@waviqtech.com with the subject Data Deletion Request.
- State whether the interaction occurred through Facebook Messenger, WhatsApp, SMS or another Waviq service.
- Provide only the information reasonably needed to locate the record, such as the name used in the conversation, approximate interaction date, business name, and the relevant telephone number or Facebook Page name.
- Do not send a password, one-time password, access token, payment-card number or government identification unless we specifically explain why identity verification is legally necessary and provide a secure method.
What happens next
We will acknowledge the request, take reasonable steps to verify that the requester is entitled to make it, locate the relevant information and delete or de-identify information that is no longer required. We may retain limited information when reasonably necessary for security, fraud prevention, an existing contractual obligation, dispute resolution or applicable law. We will explain if a request cannot be fully completed.
Disconnecting Facebook access
A person may also review connected business integrations through their Facebook settings. Removing an integration stops future authorized access but may not automatically delete information previously provided to Waviq. Use the email process above to request deletion from Waviq's records.